Who I work with

I work with tech founders and growing tech and SaaS businesses to help them build the structure, visibility and working rhythm needed to grow well, whether they are preparing for funding, putting investment to work, or managing a more complex stage of growth.

typical engagements

Engagements range from targeted projects to 3–12 month engagements, depending on the stage and ambition of the business. For founders requiring deeper support, fractional COO and people services provide hands-on operational leadership and accountability during critical growth phases.

Operational Audits & Plan

Operational Audits & Plans

A clear review of how the business is running today, with practical priorities for what needs to happen next, turning into operational frameworks & 12-month embedded

Fractional COo Leeds UK

Fractional COO Support

Experienced operational leadership to help bring more structure, visibility and momentum as the business grows.

Fractional COO Leeds, technology

SaaS Launch & Scale Planning

Operational planning to help SaaS products launch well, land smoothly and scale with the right foundations in place.

Typical Outcomes

  • Clearer priorities across the business, so leadership teams know what matters most and who owns it.

  • Better visibility of performance through meaningful KPIs, financial oversight and reporting that shows what is really going on.

  • Stronger operational margins through better delivery, tighter cost control and clearer financial discipline.

  • A SaaS operational assessment and scaling plan that highlights what is working, where the pressure points are, and what needs to happen next.

  • Standard operating procedures that make day-to-day work more consistent, repeatable and easier for teams to follow.

  • Better communication across teams, with clearer decision-making and stronger accountability.

  • A healthier operating rhythm, with regular leadership meetings, planning cycles and reporting that keep the business moving in the same direction.

  • A stronger leadership structure that reduces day-to-day reliance on the founder.

  • Ways of working that can scale with the business, while helping people feel supported and protecting what made the business successful in the first place.

  • Greater confidence for investors and boards through clearer plans, better reporting and stronger governance.

Close-up of a person using a laptop with their hands on the keyboard, in black and white.
I alongside founders and leadership teams through focused projects, structured engagements and fractional COO partnerships.

I begin with clarity; rapid operational diagnostics that assess structure, financial visibility, delivery performance and leadership alignment. From there, we design practical, scalable operating and people plans that define ownership, sharpen accountability and create measurable performance benchmarks.

Where I support

how to scale a business without losing control
  • Operational reviews to look at how the business is running today, identify where the pressure points are, and set out clear next steps for growth.

  • 90-day execution plans that turn strategy into clear priorities, ownership and measurable progress.

  • KPI dashboards and leadership reporting that give founders and teams a clearer view of performance.

  • Operating rhythm and leadership cadence, with weekly, monthly and quarterly structures that keep teams aligned and moving.

  • Organisational design and leadership alignment to make sure roles, responsibilities and team structure are fit for the next stage of growth.

  • Service delivery and margin optimisation to improve efficiency, strengthen delivery and protect profitability.

  • Process design and standard operating procedures that make work more consistent and easier to repeat as the business grows.

  • People, culture and communication frameworks that support clearer collaboration, stronger leadership and healthier teams.

  • Board and investor reporting, including operational planning before or after funding.

  • Fractional COO support that brings experienced operational leadership alongside founders and leadership teams.

  • "Melissa is able to use her skills, experience, and expertise to shape a business and put it in the best position for success"

  • "I have worked closely with Melissa, and been incredibly impressed by her ability to provide leadership and direction. Melissa is also a great strategist and her business knowledge is an incredible asset"

  • "Melissa's attention to detail and thoroughness are nothing short of outstanding, as are her work ethics, loyalty and staff management skills."

  • "she delivers what she promises to deliver, and is an extremely talanted operations director, who has great integrity"

  • "Melissa works tirelessly to adapt and implement many processes that advance the day to day workings within a workplace, while implementing core business processes that help drive a company forward. All of this while being highly approachable, and down to earth, with all staff members and stakeholders"

  • "Melissa is a consumate professional and one of the nicest people i have had the pleasure of working with"